Stakeholder Engagement

JSC FPC is aware of its high responsibility to all stakeholders and strives to maintain ongoing, constructive dialogue with them.

JSC FPC is committed to meet all stakeholders’ expectations for comprehensive, sustainable development of the Company across economic, social and environmental dimensions, reflecting the current needs and future opportunities. All stakeholders are categorised into internal and external.

Stakeholder engagement mechanisms

Stakeholders	Engagement approaches and mechanisms	Key communication channels
Internal stakeholders
Our people	Labour relations under the Collective Bargaining Agreement Management functions Social partnership Personnel development Corporate surveys Reporting to a stakeholder Dispute resolution procedures Employee recognition	Addresses from top management E-mail Corporate publications Corporate website Internal regulations
Governance and control bodies	Description of governance and control bodies as well as interaction principles and governance procedures are set forth in JSC FPC’s Articles of Association and other internal documents of the Company. More details can be found on page XXX of the Report, Corporate Governance Model and Practice section.	Management reporting and financial statements Ongoing interaction in business processes
External stakeholders
Shareholders	Direct dialogue through General Shareholders Meetings Reporting to a stakeholder Shareholder property rights and guarantees of freedom to dispose of their shares are ensured by the Registrar.	Mandatory disclosures, including quarterly issuer’s reports, RAS and IFRS financial statements, material fact notifications, and submitting the lists of affiliates Voluntary disclosure of additional information on the Company’s website Corporate publications
Government authorities and non-governmental organisations	Implementation of agreements on cooperation in the transportation of passengers, baggage and unaccompanied baggage by long-distance trains Joint participation in image-building ceremonies and business events at the federal and regional levels Responding to requests from government authorities	Submission of financial, statistical and environmental reports to regulatory authorities Publication of reports on Company operations
Business partnerships	Contractual relations Preparing and concluding the Agreements on Cooperation Regular working meetings Joint working groups with Russian and foreign project partners Participation in conferences and forums	Publication of information on Company operations on the corporate website and dedicated procurement sites Mass media
Customers and consumers	Passenger services Catering on board Passenger satisfaction surveys Marketing campaigns Information on the Company’s activities Charity actions Conducting volunteer events	Feedback channels: Customer questionnaires Single help desk Addressing the Company via a mobile application Company’s website Public reporting by the Company
Media and NGOs	Press releases and other materials with information on JSC FPC’s activities Responding to requests for information from the media Accompanying reporters shooting photos/videos of infrastructure	Company’s website Mass media Industry-specific media Social networks, Telegram channels Events for external audiences
Educational institutions	Targeted employment of students Vocational guidance events Benefits for JSC FPC employees’ children Joint research and cultural initiatives JSC FPC employees contributing to educational institution activities	Company’s website Mass media Social networks of the Company and educational institutions
Social partnership actors	Engaging with trade unions in the social protection of employees and non-working retirees	Meetings Corporate events E-mail