Moving into the future

FROM CARRIAGE OPERATOR TO INTEGRATED MOBILITY PROVIDER

  • 2010

    • FPC commenced independent operations.
    • The Company was included in the Register of Natural Monopolies.

  • 2011

    • Expansion of JSC FPC’s presence in the tourism market: acquisition of a controlling stake in the authorised capital of a company providing railway tourism services.

  • 2012

    • JSC FPC Development Strategy until 2030 was approved.
    • FPC-Logistics, a logistics subsidiary focused on unaccompanied baggage and mail transport, was established.
    • The Loyalty Programme was launched.

  • 2013

    • The High-Speed Traffic Improvement Programme was implemented.

  • 2014

    • Credit ratings were assigned to FPC by leading rating agencies.
    • A pilot project on multimodal transport was implemented.
    • Lastochka electric trains were launched.

  • 2015

    • The high-speed Strizh train made up of Talgo carriages was launched.
    • A double-decker made up of seating carriages was launched.

  • 2016

    • The Company reversed its declining passenger numbers, achieving a growth of 4%.
    • A new international Strizh train was launched. Trains to resort destinations were accelerated.

  • 2017

    • Over 3 million customers registered with the Loyalty Programme.
    • FPC conducted its first Net Promoter Score (NPS) survey, achieving an overall score of 4.1 on a five-point scale.

  • 2018

    • Passenger turnover and the number of passengers carried have shown the highest growth (by 6% and 8%, respectively) since the establishment of JSC FPC.
    • A record-high number of passenger carriage replacements was achieved (724 new carriages purchased, a 70% increase as compared to 2017 level).
    • Over 4 million customers registered with the Loyalty Programme.

  • 2019

    • JSC FPC’s Development Strategy until 2030 was approved.
    • A long-term agreement was signed with for passenger carriage development, design, manufacture, testing, certification and delivery until 2025.
    • New-design single-decker twin-unit carriages were put into operation.

  • 2020

    • Amid COVID-19 challenges, the Company maintained transport affordability, protected the health and safety of passengers and employees, continued upgrading the carriage fleet, and retained skilled staff.